Topic: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

Hi people,

I've searched the forums and haven't seen any recent (last few months) posts on this subject but it may be more common than that would suggest?

I was really tearing my hair out as to why my new batch of Dell 760s were freezing then blue-screening on shutdown despite the image previously working fine.

After doing some Googling it seemed that it could be a problem related to the Intel Matrix Storage driver and the ICH10 Southbridge controller trying to use 'Link Power Management' on SATA drives that don't support it during shutdown as this has caused problems in the past it seems.  There were some suggestions that switching SATA mode to ATA or Legacy fixed this but I wanted to know more and dug a bit further.

I think the driver included with Mass Storage 9.01 is version 8.9.0.1007 and upgrading this to Dell's stand-alone driver (v8.9.0.1009) didn't fix the problem either.   

Fortunately, the latest version of the Matrix Storage Manager application on Intel's website is bundled with a version 8.9.1023 ICH10 driver and this DOES fix the problem! smile

The important link to the updated Intel download is here:
http://downloadcenter.intel.com/Detail_ … p;lang=eng

Cheers,

Mulgie

p.s. The 3 sites where I found out the info that helped me (if anyone is curious) are:

(BSOD STOP 0x00009087 while shutting down Windows)
http://social.technet.microsoft.com/For … 09670b310b

(Optiplex 760 Imaging Issue)
http://episteme.arstechnica.com/eve/for … 2007210041

(Intel® Matrix Storage Manager Bug)
http://www.paulscomputerservice.net/ind … Error9.php

Last edited by Mulgie (2010-02-12 22:23:14)

Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

Thanks for sharing your research.
It is very helpfull because I had so mutch problems with this.

Thanks again and have a very nice day

Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

Well done Mulgie!

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Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

Thanks fellas, just glad I was finally able to give something back after all the help I've had from you guys in the past! wink

Cheers.

Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

Greatings! This is my First Post!

THX to Mulgie ... this Problem isnt only a Dell 760 ICH10 Problem. I have it on different New Mashines too. Like Dell E6400 with ICH9 Mobile Raid Edition.

Dell E6400 with AHCI generate a BSOD 0x0000006B (0xC000003A,0x00000002, ....

Last edited by NetrunnerAT (2009-10-13 05:13:13)

Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

Just got some new Lenovos and at least one is having random BSODs. Minidump suggests the culprit is the Intel SATA driver... I will be testing if the updated driver fixes it later today.

Which raises a question: Is there a DriverPack containing this newer driver?

Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

http://driverpacks.net/

check the news on the home page wink

and this mass pack DriverPack MassStorage 10.01.25

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Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

As I've said in my release comments post I'll test these new packs out on the newer Dell Optiplex 780s in the next few days and report back.

Thanks again gents.

Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

hey...this is a wonderful website buddy and an informative forum !!! i am new here and i found this site very interesting and informative ,, you are a professional person i think thank you for the post buddy and keep on posting nice stuff like this smile i am a microsft professional..will cath u later after my exams.
_____________________________________________
doing microsoft certificate practice

Last edited by rock333 (2010-04-08 18:29:51)

Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

Hi rock333,

Thanks a lot for the kind compliments, although to be fair I'm a relative newbie to this forum myself! smile
Good luck with your exams.

Aside from that I'd just like to say a big *THANKS* to Bâshrat the Sneaky, Woody22, Overflow and all the other contributors who keep this big, Driverpacks machine rolling as the new Mass Storage pack works like a dream!

I finally found the time to do a new unattended disk and the Driverpacks side of it went off without a hitch so cheers again.

Mulgie

Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

OverFlow wrote:

http://driverpacks.net/

check the news on the home page wink

and this mass pack DriverPack MassStorage 10.01.25

I have a question about this...

This link refers to a "MassStorage" pack, but the latest MassStorage pack is listed as updated Jan 9, 2009
http://driverpacks.net/driverpacks/wind … orage/9.01

I do see the Chipset pack was updated around the time of this message
http://driverpacks.net/driverpacks/wind … pset/10.02

Why was it put in the chipset, and not the mass storage?

Just curious.

Last edited by DaveWI (2010-04-03 05:13:20)

Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

We have a testing team, two packs teams, a Main team, a Code team, Etc... and many hidden forums...

Not all Beta / Alpha DriverPacks become releases (we refer to our test DriverPacks as "nightlies").
Many or most of our packs go through hundreds of changes over several months...
Only after a Nightly DriverPack has passed through rigorous testing by several dozen team members and perhaps hundreds or thousands of machines with no reported issues will it become a release. Most nightlies are never released. We only release proven to be stable and working DriverPacks, most packs never pass muster, and are not released

You can't just dump a bunch of drivers into an archive and post it on the web, at least not if you want the drivers to install properly. Adding Drivers to a Pack is a tedious and very time consuming process, and no pack is harder to update properly than Mass Storage tongue.

Since Mulgie is a Donor he automatically gains testing team access... There is Much that goes on behind the scenes that is not visible to regular members, as a matter of fact most of our posts are in the hidden team forums. So I pointed Mulgie to that pack knowing he also has access to the thread in the team forum that corresponds to it... So I could get some feedback smile.

Short answer... Mass storage is not ready for release yet, and that update is not important to what we are working on with DriverPack MassStorage ATM wink.


Good question.

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Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

Thanks for the answer...

Bummer of it is I have this exact problem related to a Dell 780

There's a supposed work around http://www.msfn.org/board/topic/142154- … n-sysprep/

I DL's the drivers and am working on it, but I was hoping to not keep track of 2 or 3 different driver sources.

Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

mulgie reported that the latest packs fixed his issue...
- If you use the latest nightly mass storage pack then you MUST also use the nightly version of DriverPacks BASE with it.
- - you will notice the 10.x link I posted is to the nighly packs location wink
    - those packs are intentionaly not linked from the home page or out in the open.
      They are always embeded in code tags or URL tags,
      While the nightlies are not a secret they are not for everyone,
      they may (probably) have issues and we prefer that only advance users who are capable at trouble shooting use them.

can you tell us if the new chipset pack fixes yours too?

If not please see 'read before you post' linked in my signature and provide the required minimum details.
If you hurry I am between DriverPacks BASE updates and have a little time to fool with mass storage (a rare opportunity).

PS These users are reporting a 6b chipset error... which has been reported above as fixed with the new chipset pack.

You seem to be reporting a 7b or related error which is mass storage, these are not the same thing at all... If I followed you correctly.
(Silly mulgie put a chipset issue in the wrong forum smile)

Please test and report,
Smart questions (like yours) are always welcome.

Welcome to DriverPacks.

Jeff

PSS I noticed in your other post that you are using SAD M1 on a network share.
Please only use M2 on network shares, otherwise chipset and network drivers will fail.
(sucks when you get disconnected from the network in the middle of updateing your network driver, and the rest of the driver which is on the network is no longer accessble. M2 makes a temporary local copy wink)

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Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

I doubt I'll be able to help in a timely fashion... sorry.

Boss said forget about it, use legacy setting and the machines will run fine.

I can keep at it solo, but on my own time.

Yes getting 7b mass storage, trick is using the proper drivers and setting up a legit text mode way to use them. My biggest concern was as I said before keeping track of the drivers I've used in setup. Currently I have the DriverPacks Chipset, CPU, LAN, and Mass Storage extracted via Base, and grabbed drivers from 3 legacy white boxes (just for confidence), and that's it. Besides the problem I had posted in the Unattended forum I've deployed to 9 different machines without issue...

Until the newer Dells.

As I said, boss says the users can live with the legacy non-AHCI support. I figure if I even get it going right it will be a convoluted and round about way like the post I linked to. I only hoped to use the default DriverPack's directory without manually adding this and that driver, and keeping a list of what I added.

I wish I could help more, but being on probationary status with the new job I don't think I'm going to have enough real time to do actual testing in a live environment.

Please don't let me hold up your work, Thank you sir.

Re: [REQ] *FIX* BSOD 0x00009087 on Dell 760 w/ICH10 Southbridge DP_MS_9.01

Hi Gents,

Jeff - Sorry mate, like a prize banana I did indeed get confused and in my haste made the very 'silly' mistake of thinking the Chipset update was a Mass Storage update so apologies for that... hmm

On to the issue at hand...

DaveWI - I'm only using a bog standard Unattended XP install DVD but looking at the link you sent you're using a 'one size fits all' sysprepped disk image.  I've never really dabbled with sysprep fully so can only guess but as our 780s are all running fine with current set of driver packs could it possibly be a Sysprep issue that's causing your 0x7B errors?

The list of DriverPacks I'm using are below (planning to update to April packs next week some time):

Chipset                10.02
CPU                    9.12
Graphics A                10.03
Graphics B                10.03
Graphics C                9.12  (not added 'cosmetic' 10.03 pack yet)
Graphics Languages    10.03
Graphics PhysX        9.12
LAN                    10.03
Mass Storage        10.02.21 (Nightlies)
Runtimes for ATI    9.12
Sound A            10.03
Sound B            10.03
WLAN            10.03

*3rd Party*
Modem            10.01
Webcam            10.01.04
Bluetooth                9.10

Cheers,

Mulgie

Last edited by Mulgie (2010-04-17 00:57:08)