Topic: HP Probook 6570B - front right USB
Hi,
I have one 32bit Windows 7 image that I am deploying to all HP machines thanks to this wonderful driver pack. Up until yesterday, this has worked for every HP device I have thrown at it. The only thing the driver packs doesn't do for us is install an Erricson mobile driver [no biggie].
We received a new shipment of HP Probook 6570B laptops yesterday and I test deploed my Windows 7 image. It did everything as usual, found the network card and joined the domain etc. It wasn't until later that I discoved that the two USB ports on the front right of the laptop weren't working, all other USB ports worked fine.
In the device managed there were three devices not found. The fingerprint reader, the HP disk movement protection and the broadband driver mentioned above.
I went to the HP site and decided to download the correct drivers. However, after downloading and installing all correct drivers the front right usb ports still weren't working. I plugged a mouse into the port and the mouse LED remains lit until the windows drivers are loaded, then it goes out. I booted the machine using Ubuntu and it found the mouse and USB ports without issue [got to love Linux!]
OK, so I have the wrong driver being loaded and it is breaking it.
Just out of interest I reimaged the machine and I noticed that the mouse port remained lit and active up until the point where the driverpacks loaded the drivers, so windows seems to have what it needs by default.
I am just not sure what to delete to make it work again. Any suggestions, where to start?
Regards