here you go. thanks again. i ran this on the troubled computer we are talking about
this is really frustrating. this whole thing doesnt make sense. i hope you can figure out what im doing wrong
=========== 
PCI Devices 
=========== 
PCI\VEN_8086&DEV_100E&SUBSYS_002E1028&REV_02\4&3B1CAF2B&0&60F0: Ethernet Controller
PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_81\3&172E68DD&0&F0: Intel(R) 82801 PCI Bridge - 244E
PCI\VEN_8086&DEV_24C0&SUBSYS_00000000&REV_01\3&172E68DD&0&F8: Intel(R) 82801DB LPC Interface Controller - 24C0
PCI\VEN_8086&DEV_24C2&SUBSYS_01261028&REV_01\3&172E68DD&0&E8: Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
PCI\VEN_8086&DEV_24C3&SUBSYS_01261028&REV_01\3&172E68DD&0&FB: Intel(R) 82801DB/DBM SMBus Controller - 24C3
PCI\VEN_8086&DEV_24C4&SUBSYS_01261028&REV_01\3&172E68DD&0&E9: Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
PCI\VEN_8086&DEV_24C5&SUBSYS_01261028&REV_01\3&172E68DD&0&FD: Multimedia Audio Controller
PCI\VEN_8086&DEV_24C7&SUBSYS_01261028&REV_01\3&172E68DD&0&EA: Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
PCI\VEN_8086&DEV_24CB&SUBSYS_01261028&REV_01\3&172E68DD&0&F9: Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
PCI\VEN_8086&DEV_24CD&SUBSYS_01261028&REV_01\3&172E68DD&0&EF: Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
PCI\VEN_8086&DEV_2560&SUBSYS_00000000&REV_01\3&172E68DD&0&00: Intel(R) 82845G/GL/GE/PE/GV/E Processor to I/O Controller - 2560
PCI\VEN_8086&DEV_2562&SUBSYS_01261028&REV_01\3&172E68DD&0&10: Video Controller (VGA Compatible)
12 matching device(s) found.
=========== 
USB Devices 
=========== 
USB\ROOT_HUB\4&28FEF180&0                                   : USB Root Hub
USB\ROOT_HUB\4&389651E0&0                                   : USB Root Hub
USB\ROOT_HUB\4&5E88044&0                                    : USB Root Hub
USB\ROOT_HUB20\4&36326108&0                                 : USB Root Hub
USB\VID_0461&PID_4D15\5&2F6F8AF0&0&2                        : USB Human Interface Device
USB\VID_0951&PID_1607\5B8517000F2C                          : USB Mass Storage Device
USB\VID_09AE&PID_0002\USB_COMPOSITE_DEVICE                  : USB Composite Device
USB\VID_09AE&PID_0002&MI_00\6&8FA055B&0&0000                : USB Human Interface Device
USB\VID_09AE&PID_0002&MI_01\6&8FA055B&0&0001                : USB Human Interface Device
USBSTOR\DISK&VEN_KINGSTON&PROD_DATATRAVELER_2.0&REV_PMAP\5B8517000F2C&0: Kingston DataTraveler 2.0 USB Device
10 matching device(s) found.
============= 
Input Devices 
============= 
HID\VID_0461&PID_4D15\6&2557F44&0&0000                      : HID-compliant mouse
HID\VID_09AE&PID_0002&MI_00\7&38484CD1&0&0000               : HID Keyboard Device
HID\VID_09AE&PID_0002&MI_01\7&FDD9F08&0&0000                : HID-compliant mouse
3 matching device(s) found.
============ 
ACPI Devices 
============ 
ACPI\FIXEDBUTTON\2&DABA3FF&0                                : ACPI Fixed Feature Button
ACPI\GENUINEINTEL_-_X86_FAMILY_15_MODEL_2\_0                : Intel(R) Pentium(R) 4 CPU 1.80GHz
ACPI\PNP0000\4&11876118&0                                   : Programmable interrupt controller
ACPI\PNP0100\4&11876118&0                                   : System timer
ACPI\PNP0200\4&11876118&0                                   : Direct memory access controller
ACPI\PNP0303\4&11876118&0                                   : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
ACPI\PNP0401\4&11876118&0                                   : ECP Printer Port (LPT1)
ACPI\PNP0501\1                                              : Communications Port (COM1)
ACPI\PNP0700\4&11876118&0                                   : Standard floppy disk controller
ACPI\PNP0800\4&11876118&0                                   : System speaker
ACPI\PNP0A03\4                                              : PCI bus
ACPI\PNP0B00\4&11876118&0                                   : System CMOS/real time clock
ACPI\PNP0C01\1                                              : System board
ACPI\PNP0C01\B                                              : System board
ACPI\PNP0C04\4&11876118&0                                   : Numeric data processor
ACPI\PNP0C0C\2&DABA3FF&0                                    : ACPI Power Button
ACPI_HAL\PNP0C08\0                                          : Microsoft ACPI-Compliant System
ROOT\ACPI_HAL\0000                                          : ACPI Uniprocessor PC
18 matching device(s) found.
Helmi wrote:brute force wrote:besides pointing to the link in your signature, if i had to do something with the HWID tool, you didnt elaborate on what to do with the tool. i know it gives me the HWID's, but what then
 Then you post 'em here so we can check 'em out! 