• From: Bakersfield California
  • Registered: 2006-05-27
  • Posts: 635

Topic: Problems with HP DriverPack

Have a client with a HP PCS 2355 All-In-One.

Used the latest full file from HP and it always said "incorrect driver file" when we connected the printer (USB). We spent over an hour with two Indian ladies from HP, they were very helpful but did not have answers.

I downloaded the "Driver" only version from HP and did a fresh install, it always looked in the folder:

Windows\DriverPacks\D\D\3\P\H\HPZC3212.DLL

Even if I told it to look elsewhere it is taking the rest of the files from the above and does not work.

Not a complaint, rather an FYI.

I am going to try and remove the HP section of the DriverPacks.

Edit: removed the Windows\DriverPacks\D\D\3\P\H\ folder, that did not help.

p.s. He also has a PhotoSmart 3180 and tried to connect to a brand new Vista box, the HP "Full Pack" is missing drivers. Way to go HP.

Last edited by BigBrit (2007-08-23 12:27:03)

  • Jaak
  • Old Timer Rookie
  • Offline
  • From: Eeklo, in the East Flanders
  • Registered: 2006-07-23
  • Posts: 3,594

Re: Problems with HP DriverPack

Hi BigBrit

it unpacked OK here.
I assume you used KTD, but I wonder if you used QSC?

The answer was 42?
Kind regards, Jaak.
  • From: Bakersfield California
  • Registered: 2006-05-27
  • Posts: 635

Re: Problems with HP DriverPack

Hi there Jaak

I used Method 2 with KTD and I always clear QSC.

The problem is not with the unpacking, it's a conflict between the 3rd Party HP Drivers and the HP supplied printer drivers.

The 3rd Party Drivers seem to take over and tries to install the wrong driver, the HP installation then fails.

Stuart

  • chud
  • Testing Team
  • Offline
  • From: England
  • Registered: 2007-03-25
  • Posts: 294

Re: Problems with HP DriverPack

path looks wrong?
Windows\DriverPacks\D\D\3\P\H\ >>something missing here? <<HPZC3212.DLL

  • From: Bakersfield California
  • Registered: 2006-05-27
  • Posts: 635

Re: Problems with HP DriverPack

Made a new DVD WITHOUT the 3rd Party HP drivers and life is good this morning.

The HP PSC 2355 install ran without a problem and found the correct driver.

Something is wrong with the HP driver.

Enjoy your weekend. I will, the problem child is fixed.

BigBrit